Issues with devices not responding to Alexa commands can be resolved by unpairing and re-pairing the device via the Alexa app.If your router is old, you may want to consider an upgrade. Consider pausing the internet connection of any other devices connected to your network or disabling your router for a minute and turning it back on.Perform an internet speed test to check your network performance - Amazon recommends a minimum speed of 1Mbps for streaming standard content and 5Mbps for HD or higher-resolution content.Those using an external device to access Amazon Prime Video should ensure that the HDMI cable connecting your display or smart TV is compatible with HDCP 1.4 (HD content) and HDCP 2.2 (UHD/HDR content).Check that you have the latest updates for your browser, device, or smart TV and that you’re not logged into more than two devices simultaneously.A great place to check online to see if there is an outage being reported is. Exit the Prime Video app on your smart TV, console, tablet, smartphone, or PC and restart it.T-Mobile subscribers can get MLS Season Pass for freeīest Amazon Echo deals: Echo Dot, Echo Show 8, and more

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